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DATA PROCESSING AGREEMENT

Version as of May 1, 2022


The Effective Date hereof shall be the first date when either the Client accepts the Cliniccards Terms Of Service (the “Agreement”) through the Website or the Client and Cliniccards enter into the Order Form.

This Data Processing Agreement (the “DPA”) is entered into by and between the Client on behalf itself and its Affiliates (the “Client”) and “Cliniccards” TOV, having business address at 4-A Zoolohichna Street, Office 139, Kyiv, Ukraine, 04119 (the “Cliniccards”) on behalf of itself and its Affiliates. This DPA constitutes an integral part of the Agreement and Order Form and is hereby incorporated therein by reference. All the definitions have the same meaning as they are used in the Agreement and Order Form unless they are specially defined hereby.

  1. DEFINITIONS

    In this DPA the
    1. “Applicable Law” means all laws, regulations and other legal requirements applicable to either (i) Cliniccards as provider of the Cliniccards Services or (ii) Client as user of the Cliniccards Services. For example, to the extent applicable, this includes the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), equivalent requirements in the United Kingdom including the Data Protection Act 2018 and the UK General Data Protection Regulation (the “UK Data Protection Law”), and the California Consumer Privacy Act and associated regulations (the “CCPA”).
    2. “Instruction(s)” means the directions, either in writing, in textual form (e.g., by e-mail) or by using the Website, issued by Client to Cliniccards and directing Cliniccards to Process Personal Data;
    3. “Personal Data” means any information relating to an identified or identifiable individual, within the meaning of the GDPR (regardless of whether the GDPR applies).
    4. “Personal Data Breach” means the accidental or unlawful destruction, loss, alteration, disclosure or other Processing of, or access to, Personal Data.
    5. “Process” and “Processing” mean any operation or set of operations performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, creating, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
    6. “Standard Contractual Clauses” refers to one or both of the following, as the context requires: 1) For Personal Data subject to the UK Data Protection Law, the “2010 Standard Contractual Clauses,” defined as the clauses issued pursuant to EU Commission Decision of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council, available at http://data.europa.eu/eli/dec/2010/87/2016-12-17 and completed as described in the “Data Transfers” section below; and 2) For Personal Data subject to the GDPR, the “2021 Standard Contractual Clauses,” defined as the clauses issued pursuant to the EU Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, available at http://data.europa.eu/eli/dec_impl/2021/914/oj and completed as described in the “Data Transfers” section below.
    7. “Subprocessor” means a subcontractor engaged by Cliniccards for the Processing of Personal Data.
    8. “Cliniccards’s Services” means any services provided by the Cliniccards to the Client, including any software or platform services, pursuant to the Agreement, Purchase Order, license, subscription, or other legal instruments.
  2. SCOPE OF PROCESSING

    1. The Cliniccards shall process the Client’s Personal Data as described in appendices to the Standard Contractual Clauses attached hereto as Annex. The Cliniccards shall process the Client’s Personal Data as a Data Processor acting on behalf of the Client as the Controller of such Personal Data.
    2. The Client hereby instructs the Cliniccards to process the Client’s Personal Data only for the limited purposes of providing the Cliniccards’s Services to the Client. Under no circumstances shall the Cliniccards process any of the Client’s Personal Data for its own purposes, thereby becoming a data controller of such personal data itself.
    3. The Cliniccards shall only process the Client’s Personal Data in accordance with (i) the terms of this DPA, (ii) the terms of the existing agreement between the Parties, (iii) solely on the Client’s instructions unless the processing is required by applicable laws, and (iv) in compliance with applicable laws, in particular, EU Data Protection Laws and Standard Contractual Clauses attached hereto as Annex.
    4. The Cliniccards shall notify the Client if the Cliniccards determines that it can no longer meet its obligations under this DPA. Notwithstanding anything contained in any agreement between the Parties, the Client reserves the right to terminate immediately, without penalty, all engagements, and agreements with the Cliniccards on receiving notification under this Clause.
  3. CONFIDENTIALITY AND TRAINING; SECURITY

    1. Cliniccards will ensure that the persons Cliniccards authorizes to Process the Personal Data are contractually required to maintain the confidentiality of such data. Cliniccards will train relevant employees regarding privacy, confidentiality, and data security. Cliniccards will comply with the security obligations of the GDPR and other Applicable Law. Cliniccards will assist Client in Client’s compliance with such obligations by implementing technical and organizational measures that comply with Applicable Law and this DPA. Cliniccards may make future replacements or updates to the measures, so long as the measures continue to comply with Applicable Law and do not lower the level of security provided for the Personal Data.
  4. SUBPROCESSORS; CLIENT’S PROCESSORS

    1. The Cliniccards shall not subcontract any processing of the Client’s Personal Data to any third party without the prior written consent of the Client of each such subcontracting activity. Notwithstanding the foregoing, the Client authorizes the Cliniccards to engage a Sub Processor for the limited purposes of processing the Client’s Personal Data, only in the event that the Cliniccards:
      1. Provides to the Client at least 30 days prior written notice of its intention to engage or replace a Sub Processor. Such notice shall include at least: (i) the name of the Sub Processor; (ii) type of personal data processed; (iii) description of data subjects and (iv) location of the data processing;
      2. Conducts the level of due diligence necessary to ensure that such Sub Processor is capable of meeting the requirements of this DPA and any applicable EU Data Protection Laws;
      3. Ensures that the arrangement between the Cliniccards and the Sub Processor is governed by a binding contract, which requires a Sub Processor to process the Client’s Personal Data in accordance with this DPA, or standards that are no less demanding of this DPA.
    2. The Client may object to the engagement of any Sub Processor on any privacy or security grounds. In such case, the Cliniccards shall not engage a Sub Processor for the provision of the Cliniccards’s Services to the Client, or the Client may terminate or suspend its agreement with the Cliniccards without penalty.
    3. If the Services anticipate integration with third-party services where the Client has an account and desires to connect the data, the Client may instruct Cliniccards to transfer the Client’s data to another Client’s data processor. The list of possible processors is added as schedule hereto.
  5. ASSISTANCE RESPONDING TO INDIVIDUALS’ REQUESTS TO EXERCISE RIGHTS

    1. The Cliniccards shall reasonably assist the Client in responding to requests to exercise Data Subject rights under applicable laws, including EU Data Protection Laws.
    2. The Cliniccards shall:
      1. Promptly notify the Client if it receives a request from a Data Subject under EU Data Protection Laws in respect of the Client’s Personal Data; and
      2. Ensure that it does not respond to that request except on the documented instructions of the Client or as strictly required by applicable laws to which the Cliniccards is subject.
  6. PERSONAL DATA BREACH

    1. Cliniccards will comply with the Personal Data Breach-related obligations applicable to it under the GDPR and another Applicable Law. Cliniccards will assist Client in complying with those applicable to Client by informing Client of a confirmed Personal Data Breach without undue delay and in any event within 48 hours of becoming aware and by otherwise complying with this “Personal Data Breach Notification” section of this DPA. Cliniccards will provide such notification to Client at the Client’s Address.
    2. Such notification is not an acknowledgement of fault or responsibility. The notification will include Cliniccards’s then-current assessment of the following, which may be based on incomplete information:
      1. The nature of the Personal Data Breach including, where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of Personal Data records concerned;
      2. The likely consequences of the Personal Data Breach; and
      3. Measures taken or proposed to be taken by Cliniccards to address the Personal Data Breach including, where applicable, measures to mitigate its possible adverse effects.
    3. Cliniccards will provide prompt updates to such information as it becomes available.
  7. ASSISTANCE WITH DPIAS AND CONSULTATION WITH SUPERVISORY AUTHORITIES

    1. Cliniccards will provide reasonable assistance to and cooperation with Client for (i) Client’s performance of any data protection impact assessment of the Processing or proposed Processing of the Personal Data involving Cliniccards, and (ii) related consultation with supervisory authorities.
  8. DATA RETURN AND DESTRUCTION

    1. Cliniccards will destroy all Personal Data within 90 days after the termination of the Agreement (including on all Subprocessor systems) except to the extent Applicable Law requires storage of the Personal Data.
    2. In the event of such legally required retention of the Personal Data, (i) Cliniccards will inform Client as soon as legally permitted, (ii) Cliniccards will retain only Personal Data that it is legally required to retain and will retain it only as long as is legally required, (iii) during the retention period, Cliniccards will refrain from Processing the Personal Data and will continue to comply with this DPA with respect to the Personal Data, to the extent legally permitted, and (iv) Cliniccards will destroy the Personal Data and inform Client of such destruction as soon as legally permissible.
    3. If requested by Client within 10 days after the termination of the Agreement, Cliniccards will first return a copy of the Personal Data to Client in any reasonably requested format before the destruction described above.
  9. COMPLIANCE VERIFICATION AND AUDITS

    1. Cliniccards will make available to Client all information reasonably necessary to demonstrate compliance with this DPA and allow for and contribute to audits, including inspections, conducted by Client or another auditor mandated by Client.
  10. DATA TRANSFERS

    1. Client authorizes Cliniccards to make international transfers of the Personal Data only if (i) Applicable Law for such transfers is respected and (ii) the transfer is otherwise permitted by this DPA.
    2. To the extent required under UK Data Protection Law,
      1. the 2010 Standard Contractual Clauses form part of this DPA and take precedence over the rest of this DPA to the extent of any conflict, and they will be deemed completed as follows:
        1. The “exporter” is the Client, and the exporter’s contact information is set forth below.
        2. The “importer” is Cliniccards, and Cliniccards’s contact information is set forth below.
        3. Where Clause 9 of the 2010 Standard Contractual Clauses requires specification of the law that governs the 2010 Standard Contractual Clauses, the Parties select the law of the United Kingdom.
        4. The “illustrative indemnification clause” labeled “optional” is deemed stricken.
        5. Appendices 1 and 2 of the 2010 Standard Contractual Clauses are set forth in Schedule A below.
        6. By entering into this DPA, the Parties are deemed to be signing the 2010 Standard Contractual Clauses and its applicable Appendices.
      2. To provide additional safeguards, the obligations in Module 2 of Section III of the 2021 Standard Contractual Clauses (Local Laws and Obligations in Case of Access by Public Authorities) shall form part of this DPA with respect to Personal Data subject to UK Data Protection Law, regardless of whether the rest of the 2021 Standard Contractual Clauses apply to any Personal Data.
    3. To the extent otherwise legally required, the 2021 Standard Contractual Clauses form part of this DPA and take precedence over the rest of this DPA to the extent of any conflict, and they will be deemed completed as follows:
      1. Client acts as a controller and Cliniccards acts as Client’s processor with respect to the Personal Data subject to the 2021 Standard Contractual Clauses, and its Module 2 applies.
      2. Clause 7 (the optional docking clause) is included.
      3. Under Clause 9 (Use of sub-processors), the parties select Option 2 (General written authorization). The initial list of sub-processors is set forth below in Schedule D of this DPA, and Cliniccards shall update that list at least 10 business days in advance of any intended additions or replacements of sub-processors.
      4. Under Clause 11 (Redress), the optional requirement that data subjects be permitted to lodge a complaint with an independent dispute resolution body does not apply.
      5. Under Clause 17 (Governing law), the parties choose Option 1 (the law of an EU Member State that allows for third-party beneficiary rights). The parties select the law of Ireland.
      6. Under Clause 18 (Choice of forum and jurisdiction), the parties select the courts of Ireland.
      7. Annexes I and II of the 2021 Standard Contractual Clauses are set forth in Schedule B of the DPA.
      8. Annex III of the 2021 Standard Contractual Clauses (List of subprocessors) is inapplicable.
  11. SURVIVAL

    1. This DPA survives termination of this Agreement for so long as Cliniccards continues to Process such Personal Data.


Schedule A to the DPA

Appendix 1 to the 2010 Standard Contractual Clauses

This Appendix forms part of the Standard Contractual Clauses.

Data exporter: Client, who is engaging Cliniccards as a service provider.
Data importer: Cliniccards, operator of the Website and provider of the Cliniccards Services.
Data subjects: Users of Client’s services.

Categories of data: name, surname of users, contact details (e-mail, phone number, address), date of birth, personal code, image data, information specified in payment orders, name, surname of users’ representatives, contact details (e-mail, phone number), communication with the users, other data that the Client may instruct to process.

The personal data transferred concern the following special categories of data (please specify): None, until the Client instruct to process. To avoid any doubts, the Services may be used without uploading special categories of data. The data importer does not intentionally collect or process any sensitive categories of personal data in the provision of its services.

The personal data transferred will be subject to the following basic processing activities (please specify): Collection, recording, organisation, structuring, storage, retrieval, and erasure.

Appendix 2 to the 2010 Standard Contractual Clauses

This Appendix forms part of the Standard Contractual Clauses. Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached) — See Schedule C hereto.


Schedule B to the DPA

Annexes I and II of the 2021 Standard Contractual Clauses

Annex I

A. LIST OF PARTIES; MODULE TWO: Transfer controller to processor

Data exporter(s): The exporter is the Client specified in the Order Form.
The Client, in accordance with the relevant Order Form and Agreement.
Activities relevant to the data transferred under these Clauses: submitting personal data to Data importer/Processor by electronic means, without
limitation, web interface, or other communication channels.
Role (controller/processor): Controller

Data importer(s): “Cliniccards” TOV.
Name: “Cliniccards” TOV
Address: 4-A Zoolohichna Street, Office 139, Kyiv, Ukraine, 04119
Contact person’s name, position and contact details: Yaroslav Solomiychuk, ysolomiychuk@cliniccards.com
Activities relevant to the data transferred under these Clauses: performing the Services and granting access to the Website, allowance of the Website’s use by the Client.
Role (controller/processor): Processor

B. DESCRIPTION OF TRANSFER; MODULE TWO: Transfer controller to processor

Categories of data subjects whose personal data is transferred: Users of Client’s services.
Categories of data: name, surname of users, contact details (e-mail, phone number, address), date of birth, personal code, image data, information specified in payment orders, name, surname of users’ representatives, contact details (e-mail, phone number), communication with the users, other data that the Client may instruct to process.

The personal data transferred concern the following special categories of data (please specify): None, until the Client instruct to process. To avoid any doubts, the Services may be used without uploading special categories of data. The data importer does not intentionally collect or process any sensitive categories of personal data in the provision of its services.

The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis). On a continuous basis for as long as Client is engaging Cliniccards to perform the Services.

Nature of the processing: Collection, recording, organisation, structuring, storage, retrieval, and erasure.
Purpose(s) of the data transfer and further processing: To perform the Services.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period: For so long as the exporter is engaging the importer to perform the Services. The importer will delete the data within the timeline described in the DPA.

For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing: The sub-processors provide support to importer to perform the Services. See Schedule D for additional detail.

C. COMPETENT SUPERVISORY AUTHORITY; MODULE TWO: Transfer controller to processor

Identify the competent supervisory authority/ies in accordance with Clause 13:
The parties shall follow the rules for identifying such authority under Clause 13 and, to the extent legally permissible, select the Irish Data Protection Commission.

Annex II — Technical And Organisational Measures Including Technical And Organisational Measures To Ensure The Security Of The Data

Description of the technical and organisational measures implemented by the data importer(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons — See Schedule C hereto.


Schedule C to DPA

Technical And Organisational Measures Including Technical And Organisational Measures To Ensure The Security Of The Data

  1. Physical access control. The Processor has taken reasonable steps to prevent unauthorized persons from having physical access to Personal Data or to third party hosting providers acting on its behalf to exercise such control. Such controls include, but are not limited to: establishing security zones and restricting access paths based on the sensitivity of the information or systems located in such zones (eg, server rooms); establishing permissions for access to restricted areas for employees and third parties; physical access control system; management and procedures for access control; door locking (electric openers, etc.) Security post 24/7; surveillance, video surveillance, alarm systems, etc. depending on the risk; equipment inventory;
  2. System Access Control: The Processor has taken reasonable steps to prevent the unauthorized use of Personal Data. Such controls include, but are not limited to, user identification and authentication procedures; password protection procedures (special characters, minimum length, password change); automatic blocking (for example, password or timeout); monitoring hacking attempts; scanning and vulnerability management; annual penetration testing; encryption of archived media in accordance with industry practice; event log;
  3. Data access control. The Processor has taken reasonable steps to ensure that Personal Data is accessible and manageable only by duly authorized personnel, direct database access is limited, and application access rights are established and enforced to ensure that persons entitled to use the processing system data, had access only to the Personal Data to which they have the right to access; and that Personal Data may not be read, copied, modified or deleted without permission during processing. Such controls include, but are not limited to, internal policies and procedures (including familiarizing employees with relevant procedures and policies, as well as training employees who have access to Personal Data); the concept of authorization of rights; differentiated access rights (profiles, roles, transactions and objects); monitoring and registration of appeals; disciplinary action against employees who access Personal Data without authorization; access, modification and deletion procedures; an incident response plan that is periodically reviewed and tested; encryption in accordance with industry practice.
  4. Transmission control. The Processor has taken reasonable steps to ensure that it is possible to verify and ascertain which subjects are permitted to transfer Personal Data via data transmission means, so that Personal Data cannot be read, copied, modified or deleted without authorization during electronic transmission or transport. Such controls include, but are not limited to, encryption, in accordance with industry practice; logging; transport security.
  5. Input control. The processor has taken reasonable steps to ensure that it is possible to check and establish whether and by whom personal data have been entered, modified or deleted in the data processing system. Such controls include, but are not limited to, data logging systems and event logs.
  6. Data backup. Databases are backed up on a regular basis, protected and encrypted to protect Personal Data from accidental destruction or loss during storage by the Processor. Such controls include, but are not limited to, backup procedures; firewalls; a disaster recovery plan that is periodically reviewed and tested.
  7. Logical Separation: Personal Data belonging to different owners are logically separated in the Processor’s systems to ensure that Personal Data that is collected for different purposes can be processed separately. Such controls include, but are not limited to, logical separation; limitation of use.

Schedule D to the DPA

Subprocessor List

Company Scope of Subprocessing Country of Storage and Processing
AWS (Amazon Web Services EMEA SARL) Cloud Service Provider Germany
Google Cloud Platform (Google LLC) Cloud Service Provider United States of America
Google Analytics (Google LLC) Provider of analytical services for the Website United States of America
Cloudflare (Cloudflare, Inc.) Website security services provider United States of America
Grafana Labs (Raintank, Inc) Provider of services on internal analysis for the Website United States of America

Schedule E to the DPA

Client’s Processor List

Company Scope of Subprocessing Country of Storage and Processing
TCG Telecom (UAB “TCG Telecom”) SMS messaging provider Lithuania
Sign on Tab (UAB “Sign on Tab”) Digital Signature services provider Lithuania
eSveikata (Valstybės įmonė Registrų centras) Digital registers maintenance services provider Lithuania
Google Calendar (Google LLC) Digital calendar and planning services provider United States of America


STANDARD CONTRACTUAL CLAUSES

For the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 in accordance with Commission Implementing Decision (EU) 2021/914 of 4 June 2021

SECTION I

Clause 1 – Purpose and scope

  1. The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (1) for the transfer of personal data to a third country.
  2. The Parties:
    1. the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and
    2. the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’)
    3. have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).
  3. These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.
  4. The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2 – Effect and invariability of the Clauses

  1. These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.
  2. These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3 – Third-party beneficiaries

  1. Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:
    1. Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;
    2. Clause 8 – Clause 8.1(b), 8.9(a), (c), (d) and (e);
    3. Clause 9 – Clause 9(a), (c), (d) and (e);
    4. Clause 12 – Clause 12(a), (d) and (f);
    5. Clause 13;
    6. Clause 15.1(c), (d) and (e);
    7. Clause 16(e);
    8. Clause 18 – Clause 18(a) and (b).
  2. Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4 – Interpretation

  1. Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
  2. These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
  3. These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5 – Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6 – Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7 – Optional Docking clause

  1. An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.
  2. Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I.A.
  3. The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

SECTION II – OBLIGATIONS OF THE PARTIES

Clause 8 – Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

  1. 8.1. Instructions
    1. The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.
    2. The data importer shall immediately inform the data exporter if it is unable to follow those instructions.
  2. 8.2. Purpose limitation

    The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.

  3. 8.3. Transparency

    On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.

  4. 8.4. Accuracy

    If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.

  5. 8.5. Duration of processing and erasure or return of data

    Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

  6. 8.6. Security of processing
    1. The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.
    2. The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
    3. In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
    4. The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.
  7. 8.7. Sensitive data

    Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.

  8. 8.8. Onward transfers

    The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (4) (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

    1. the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;
    2. the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;
    3. the onward transfer is necessary for the establishment, exercise or defense of legal claims in the context of specific administrative, regulatory or judicial proceedings; or
    4. the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

    Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

  9. 8.9. Documentation and compliance
    1. The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.
    2. The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.
    3. The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.
    4. The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.
    5. The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9 – Use of sub-processors

  1. The data importer has the data exporter’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least 15 calendar days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.
  2. Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. (8) The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.
  3. The data importer shall provide, at the data exporter’s request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.
  4. The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.
  5. The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10 – Data subject rights

  1. The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.
  2. The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.
  3. In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.

Clause 11 – Redress

  1. The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.
  2. In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.
  3. Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:
    1. lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;
    2. refer the dispute to the competent courts within the meaning of Clause 18.
  4. The data importer shall abide by a decision that is binding under the applicable EU or Member State law.
  5. The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12 – Liability

  1. Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.
  2. The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.
  3. Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.
  4. The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.
  5. Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.
  6. The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.
  7. The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13 – Supervision

  1. The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.
  2. The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

Clause 14 – Local laws and practices affecting compliance with the Clauses

  1. The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.
  2. The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:
    1. the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;
    2. the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards (12);
    3. any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.
  3. The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.
  4. The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.
  5. The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).
  6. Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15 – Obligations of the data importer in case of access by public authorities

  1. 15.1. Notification
    1. The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:
      1. receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or
      2. becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.
    2. If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.
    3. Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).
    4. The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.
    5. Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.
  2. 15.2. Review of legality and data minimisation
    1. The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).
    2. The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.
    3. The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

SECTION IV – FINAL PROVISIONS

Clause 16 – Non-compliance with the Clauses and termination

  1. The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.
  2. In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).
  3. The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:
    1. the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;
    2. the data importer is in substantial or persistent breach of these Clauses; or
    3. the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.
    In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.
  4. Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.
  5. Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

Clause 17 – Governing law

These Clauses shall be governed by the law of the EU Member State in which the data exporter is established. Where such law does not allow for third-party beneficiary rights, they shall be governed by the law of another EU Member State that does allow for third-party beneficiary rights. The Parties agree that this shall be the law — See Section 10.3 of the DPA.

Clause 18 – Choice of forum and jurisdiction

  1. Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.
  2. The Parties agree that those shall be the courts — See Section 10.3 of the DPA.
  3. A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

The Parties agree to submit themselves to the jurisdiction of such courts.